Case Study: Amazon - 5 Power Prompts - Book - Page 14
Case Study: Amazon
A M A ZON
SCALING HAPPINESS FOR ALL
Amazon has grown from an online seller of books,
music and DVDs to a mainstream household presence,
creating enduring customer value reinforced by its
operational mastery. By applying practical experiments
to everyday business, Amazon delivers better customer
experiences that are more profitable at scale.
Whether a small brand online or a global juggernaut,
we are all capable of learning more with our customers.
Case Study: therealmatter.com/post/amazon-experience
